Customer Spotlight: PassGo Real Estate Law
Behind every successful partnership is a shared goal of creating better experiences for clients. We’re thrilled to recognize PassGo Real Estate Law in this month’s Customer Spotlight for their dedication to excellence, innovation, and building trust with every client they serve.
About PassGo
Based in Calgary, PassGo Law provides residential real estate legal services to clients throughout Alberta and British Columbia. The firm supports buyers, sellers, homeowners, lenders, real estate agents, and mortgage professionals, completing approximately 1,000 real estate transactions each year.
With a mission to make legal services clearer, more convenient, and less stressful, PassGo combines experienced legal counsel with a modern, technology-enabled client experience. Clients can verify their identity, sign documents remotely, receive proactive updates, and monitor the progress of their transaction through a secure digital portal – all designed to make the legal process as seamless as possible.
Growing Through Innovation
Since its founding, PassGo Law has experienced impressive growth, evolving from a solo practice into a multi-lawyer, multi-province firm supported by a dedicated team of lawyers, conveyancers, and client service professionals.
Over the past seven months alone, the firm has expanded from six to ten team members while continuing to invest in the systems, technology, and standardized processes needed to deliver a consistent client experience at scale.
PassGo has earned a strong reputation through repeat business and referrals from real estate and mortgage professionals, while continually enhancing its services through initiatives such as secure client portals, virtual signing appointments, and streamlined workflows that benefit both clients and referral partners.
Building a Secure Digital Client Experience with Treefort
As PassGo has expanded its virtual-first approach, Treefort has become an integral part of the firm’s digital intake and remote signing process.
By using Treefort’s Canadian identity verification platform, PassGo can efficiently verify client identities, maintain clear verification records, and strengthen fraud prevention without creating unnecessary friction for clients.
Together, PassGo and Treefort share a commitment to making remote legal services both secure and convenient. Identity verification is seamlessly incorporated into the firm’s workflow, allowing clients to complete the process quickly while giving staff and lawyers confidence that verification has been completed consistently before remote signing.
For PassGo, Treefort offered the ideal combination of ease of use, reliable verification, unmatched privacy and security and fraud prevention tools—all aligned with the firm’s commitment to delivering an exceptional virtual client experience.
Looking Ahead
As PassGo continues to grow its real estate and estate planning practices, secure digital identity verification will remain a key part of the firm’s client experience.
The team plans to continue refining automated intake processes, further simplifying the verification experience for clients while expanding the consistent use of Treefort across its growing team and service offerings.
We are proud to support PassGo as they continue to modernize legal services and look forward to strengthening our partnership for years to come.
A Word from Erin Crocker, Founder of PassGo Law
“Treefort gives our team a straightforward and dependable way to verify client identities as part of our remote legal process. It has helped us make identity verification more consistent for staff, more convenient for clients, and stronger from a fraud-prevention perspective. As PassGo continues to grow, having a scalable Canadian solution like Treefort is increasingly important to the way we serve our clients.”
